We are pleased to announce that the Orleans operations in Charlotte, Raleigh and Chicago are now owned and managed by Taylor Morrison. If your home closed on or before July 20, 2015, Taylor Morrison will manage the one- and two-year limited warranty on your home on behalf of Orleans Homes, with that warranty management ending on or before July 19, 2017. To clarify, Taylor Morrison did not assume, and is neither directly nor indirectly responsible for, any liability regarding the construction and/or sale of your home constructed by Orleans Homes. As was always the commitment before this transaction, such liability and post-closing obligations regarding the construction and/or sale of your home continues to remain solely with your original builder, Orleans Homes. For all inquiries and warranty requests relating to your one- and two-year limited warranty offered by your original builder, please contact our dedicated customer service team members at:
Chicago warranty: (847) 232-8485
Raleigh warranty: (984) 269-4581
Charlotte warranty: (704) 251-8161
You may also continue to submit your request on-line. For all inquiries and warranty requests relating to your third-party 10-year limited structural warranty, please continue to go directly to Professional Warranty Service (“PWC”) per the terms of your warranty.
In the event that emergency service is required during your one-year warranty period (failure of your heating system during very cold weather, a serious plumbing leak, or no electric or water throughout your home), please refer to the sticker with emergency trade information located either inside your electrical panel or kitchen cabinet.